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1. Introduction Welcome to Laser612, a veteran-owned laser engraving business specializing in precision engraving services for various materials, including plastics, metals, and wood. This Refund and Cancellation Policy (“Policy”) outlines the terms under which refunds and cancellations are handled for our services. By engaging with Laser612, you agree to be bound by this Policy.

2. Definitions

  • “Laser612,” “we,” “us,” or “our” refers to Laser612, the provider of laser engraving services.
  • “User,” “you,” or “your” refers to any individual or entity accessing or using our services.
  • “Services” includes all laser engraving work, consultations, and related offerings provided by Laser612.

3. Cancellation Policy

  • Cancellation by User: You may cancel your order at any time before the engraving process begins. To cancel, please contact us at [Your Email] or [Your Phone Number].
  • Cancellation Deadline: Cancellations must be made at least 48 hours before the scheduled start of the engraving process to avoid any charges. If you cancel within 48 hours, a cancellation fee of 25% of the total order amount may apply to cover administrative costs.
  • Cancellation by Laser612: We reserve the right to cancel an order due to unforeseen circumstances (e.g., equipment failure, material unavailability). In such cases, you will be notified immediately, and a full refund will be issued.

4. Refund Policy

  • Refund Eligibility: Refunds are available only if the cancellation is made within the 48-hour window before the engraving process begins, as stated above. Once the engraving process has started, no refunds will be issued due to the custom nature of the work.
  • Refund Process: Refunds will be processed within 5-7 business days of the cancellation request and will be issued to the original payment method used.
  • Non-Refundable Items: Custom engravings, special orders, and materials that have been altered or damaged during the engraving process are not eligible for refunds.
  • Disputes: If you believe a refund is warranted outside of these terms, please contact us to discuss the issue. We will review your claim and respond within 10 business days.

5. Exceptions

  • Material Damage: If materials provided by you are damaged during the engraving process due to our error, we will offer a partial refund or credit towards future services, depending on the extent of the damage.
  • Unsatisfactory Work: If the final product does not meet the agreed-upon specifications due to our error, we will either correct the work at no additional cost or issue a refund, at your discretion.

6. Payment Terms

  • Pricing: Services are typically priced at $15 per item for material and engraving, unless otherwise agreed. Payment is due upon completion of the work.
  • Payment Methods: Accepted payment methods include credit cards and other forms as specified during the transaction.
  • Late Payments: Late payments may incur additional fees or interest as outlined in the invoice.

7. Dispute Resolution

  • Arbitration: Any disputes arising out of or related to this Policy shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
  • Jurisdiction: This Policy is governed by the laws of the state of Minnesota, without regard to its conflict of law principles.

8. Amendments Laser612 may update this Policy from time to time. The most current version will be posted on our website, and your continued use of our services constitutes acceptance of the updated Policy.

9. Contact Information If you have any questions or concerns about this Policy, please contact us at:

  • Email: [Your Email]
  • Phone: [Your Phone Number]
  • Address: [Your Business Address]

10. Acknowledgment By using Laser612’s services, you acknowledge that you have read, understood, and agree to be bound by this Refund and Cancellation Policy.